Telephone Services

Every business or organization needs a telephone number – it increases your organization’s sense of legitimacy.  But you don’t need to pay for a pricy landline or cell phone when you’ve already got one.  Our company has the solution – virtual telephony.

Virtual meaning that your phone number isn’t attached to a physical phone, but instead reside in our phone server.  This gives you the flexibility to quickly and easily change what happens when someone calls the number to add an automatic attendant, call forwarding, or voicemail as needed.

For example, say you’re a association run by volunteers.  When someone calls you, they can press 1 for your volunteer in charge of membership, 2 for your volunteer in charge of events, 3 for your volunteer in charge of communications and so on.  The caller then is forwarded to a phone number of the volunteer’s choosing (eg. their cell phone) and warned that the call is coming through from the association’s phone.  If the volunteer takes the call, the caller is connected (but is never given the volunteer’s personal phone number).  If the volunteer declines the call, the caller is routed to a voicemail box on our server.

Below are some of the features that come standard with our virtual telephony service:

Feature

Description

Callback With this feature, you can define a number to be called by our system, to receive a dial tone and place outgoing calls through our telephone system. This could be useful if you want to place a call and have it appear to come from your associaton’s phone number.
Caller ID Caller ID is a telephone service that transmits the calling party’s number to the called party’s telephone. When available, the Caller ID number can be complemented with the caller ID name (description e.g. John Smith)
Call Forwarding Call Forwarding allows an incoming call to be redirected to a mobile telephone or another telephone number where the desired called party is able to answer. You can set any number, even international numbers.
CallerID Filtering This feature allows you to filter the incoming calls to your DID numbers given a specific Caller ID number, area code or even anonymous numbers. For example, if you receive annoying incoming calls from a telemarketing company you can create a filter to route all the calls to a recording that plays the message “That number is no longer in service, please hang-up and try again”, amongst several other options.
DID Portability Don’t lose that number that you like so much, if you have an existing number with a different provider you can optionally bring it (port it in) to our telephone system network. Toll free numbers, local USA/Canada and even International numbers can be ported to our telephone system.
Digital Receptionist (IVR) Interactive Voice Response (IVR), (also known as Auto-attendant) this option can be used to present a recording to the people calling to your DID number and also give them the chance to enter the extension of the person or department they want to reach. For example, you could create an IVR and point one of your DID numbers to it, and when the IVR answers, the caller will hear “Thank you for calling XYZ Inc, for Sales press 1, for Service press 2”, etc.
DISA Similar to Callback, Direct Inward System Access ( DISA ) allows you to use our system for placing outgoing calls.  In this case you just would need to dial to your DID number and to provide a 4 digit PIN number, you can then dial out to any number in the world.
Music on Hold With our system you can easily chose if you want to play “Music on Hold” when the call is on hold state, the caller will hear music from a variety of choices while they wait on line. Also you can deactivate this option if you don’t want to play Music to the caller.
Recordings Our telephone system allows you to upload an audio file and use it in the different options we have under the DID numbers menu. It can be used with several of the other features of our system such as Digital receptionist, Calling queues, and others.
Ring Groups The Ring Group feature allows you to have incoming calls to be redirected to different destinations (eg. everyone’s cell phone on a sales committee) that are included in your Ring Group, where any member of the group is able to answer. When you receive a call to a DID routed to a Ring Group, all members of that group will ring at the same time until one of them answers the call.
SMS This feature allows you to send and receive messages with your DID Number (US and Canada DID Numbers Only).
Time Conditions Time Conditions is a feature that allows you to route your incoming calls to different destinations depending on the time of the day of the call. For example, you can have a Time condition for your Non-Business hours and all the incoming calls you receive will be routed to a recording or the voicemail directly (you can also route to other options, like IVR, Call Forwarding entry, etc.).
Vanity Toll Free Numbers Are you looking to have that special contact number for your business with specific digits? Our telephone system offers the option to order a customized Toll Free number with any combination of digits you like.
Virtual Fax The Virtual Fax feature is used for sending and receiving a Fax (facsimile) with our telephone system service using a DID number specifically dedicated to faxing. Faxes are automatically forwarded to an email account of your choosing.
Voicemail Our telephone system has an advanced Voicemail feature that is included with your DID, which also provides you the option to forward your messages to your email address as an audio attachment.

Automatic Dialing

Does your organization have a message you need to relay to its members quickly?  Automatic dialing may be the solution for you.  Automatic dialing allows for you to record a short message and call a series of telephone numbers with that short message.  Our team has extensive experience with automatic dialing and would be pleased to share our expertise with you.