The following features are available for phone lines provided by Strategic Consulting Group Inc. Some features have an additional fee.

• Device Setup – line can work with an actual telephone – either VoIP or regular landline with an adapter.
• Call Forwarding – direct incoming calls to another number (eg. a cell phone) including the ability to use the phone line’s voicemail, rather than the line where it is forwarded to.
• Call Recording – stores an audio recording of incoming and/or outgoing calls.
• Call Transcription – creates a written transcription of what is said on the call.
• Direct Inward Station Access DISA – the ability to make calls and have them use the number of your Strategic phone line – not the line you are calling from
• Fax – send and receive facsimile transmissions using an online portal or email
• Inbound CallerID – displays the number and name of incoming callers (where available)
• Automated Attendant / IVR Menus – incoming calls hear a recorded menu of options (eg. 1 for sales, 2 for support) that forward them to specific extensions or other features.
• Outbound CallerID – displays a name of your choosing and your phone number on outgoing calls.
• Ring Groups – allows for multiple people to receive calls from the same number or IVR option (eg. 2 volunteers receive calls coming into the main line)
• Incoming/outgoing SMS and MMS – allows you to send and receive text messages.
• Voicemail – allows callers to leave an audio message. Optionally can be forwarded to your email address, and can be transcribed.